What our Customers say...
I can't say enough good things about this company. Their techs were sent out to repair another company's botched job at my house. They were professional, knowledgeable and courteous. They did a very thorough job of containing the affected area with plastic and tape and left a dehumidifier overnight. They are working directly with my insurance company too, so there is very little I have to do other than let them in the house to work. After such a terrible experience with another mold company in town I am incredibly pleased to have these guys at SERVPRO taking care of me. I feel confident in their abilities and that I'm in good hands now. If you ever have water damage, call them first, because if another company handles it incorrectly, they can make things worse and spread the mold spores throughout the house.
The most efficient and professional individuals around. They immediately came out to my home when I called in a panic because my upstairs bathroom flooded into my downstairs office! They were in and out in a couple days and were so professional and considerate to our family. This is the only company you need to call!
Had them out again to clean our carpets and they did an amazing job. Our high traffic walking areas look brand new! Domenic and Sonny were so funny as we chatted and very knowledgeable on what I asked as far as when they would be dry and when we could walk on them again. Whoever answers the phones in the office is always so kind as well. Thank you SERVPRO of northern Las Vegas you guys are rockstars!
The staff was friendly with booties to keep my new carpet clean, and they were efficient, air is fresh and clean. Keep up the good work. Highly recommend your service
Thank you SERVPRO of Northern Las Vegas for helping us when we had a pipe burst. They responded quickly and were at our home to asses the situation. Aaron and Amanda took care of us when we felt helpless. Our entire house had flooded. They worked efficiently to get the mess cleaned up and dried out. We appreciate their customer service and guidance on what the next steps were that need to be completed with our insurance, etc. THANK YOU SERVPRO!!
Highly recommend this company.. Amanda and Aaron were patient and understanding when I called for their service. My home had water damage that leaked through our upstairs bathroom to our downstairs living room. They sent out their people quick! As for their employees Sonny and Domonic, they were informative and efficient! Thank you for helping my family out!
Amazing service! Professional and polite employees. Will definitely use them again
I would highly recommend SERVPRO of Northern Las Vegas to all my friends and family. From the Office Manager, to the Project Manager, to the Crew, they were all so knowledgeable, patient and understanding with what I was going through. They deal with this daily but this was my first water damage and they explained step by step what was going to be done.
We had no issues but we wanted to be EXTRA cautious for God's people on the coronavirus. That's why we called SERVPRO of Northern Las Vegas to help.
Thank you everyone for the coordinated effort. You all have made this very seamless and I could not be more pleased. Kudos to all!
Amanda and Aaron,
Thank you so much for all that you have done; the quality of your work and the warmth of your concern. The claim/loss was devastating, considering it was my first and only homeowner's claim, but your personal concern and going above and beyond mere customer service helped make it tolerable. Your employees onsite were yet another extension of the way you do business and has renewed my faith in the business world, especially here in Las Vegas. You helped me through this in more ways than just repairing my wall. Thank you for being you and for treating your customers as people, and not dollar signs. You are amazing!
It was a pleasure to work with you (Amanda), Aaron and Tammy. I’m particularly impressed with your response time and the professionalism of the technicians. Thank you for being a great vendor to us.
This was a terrible time in our lives and these folks ALL worked together to make it tolerable. I recommend them unconditionally.
Thank you Aaron, please say thank you to all your team for the hard work. I’ve let my insurance company know what great services you all provided.
I really appreciate the professionalism and the immediate response to our emergency situations. This franchise is my "go-to" for help!
Owners are top notch and truly care about getting your back to predamage situation.
When you have a flood. They bring over their entire crew and not only clean up but they do it with a smile. My house was ruined do to water damage and I was more then impressed by their quick response and how fast they were able to clean up and dry out my house and get it back to looking better than before the flood.
After our cheap washing machine overflowed & caused damage to our upstairs hallway through to the ceiling downstairs, we called SERVPRO & they came out the next morning and got started! Only really had to deal with the loud de-humidifier & dryers for a little over 2 days. They were really knowledgeable and nice. The company is a franchise, but these guys deserve a call when you need it the most!
Everything was done very competently & professionally. A job well done!!
They did my jobs carpet cleaning and what a wonderful job Robert the tech was very generous and Garrett was very helpful definitely recommend
Tammy Frye (I think that was her last name) and a group of helpers did an excellent job in removing the mold, and they went beyond my expectations. That's why I am going through your company to have repairs done for my window. Thanks so much!
Loved how friendly staff is-Love the communication!
All of your staff was excellent. But, one stood out among the others and that was Aaron Winters, Production Manager. For a man of such a young age he displayed confidence and made us feel very comfortable with your company. He was precise in what was going to happen in the next few days to our home. Aaron was very professional and made us feel at ease. Aaron gives us hope for the future of our younger generation; great job!
The group of your employees that worked at my home during the water damage was absolutely awesome. They were a joy to be in my home, wonderfully polite and obliging. All of them (each one) deserve a letter of commendation for their kind and warmest and sincere attention to my problems. Thank you to all of you for being who you are and for being there to help me.
This is the most professional, considerate and efficient vendor I have ever worked with! I highly recommend them.
Thank you for getting to the house quickly and mitigating the water to stop further damages. Please thank Mr. Winters for continuing to assist when clearly SERVPRO had no further work to complete. I really appreciate the efforts! Rest assured I will be calling upon your services if ever I am in need of them and referring anyone I hear may.
I wish you were the first company to come to my house. It would have saved my wife and I a lot of sleepless nights. In 48 hours, you completed a task that the first company fumbled for 9 days. Thank you for your professional, diligent and timely work.
These people were beyond belief, professional and prompt. This is the second time in a year we have used them and they are the greatest!
At this time, I am extremely pleased with SERVPRO. From their initial rapid response, to the professionalism and courtesy of the staff and crew. I felt comfortable throughout the process. I was also pleased with how they worked with the Liberty Mutual adjuster and seemed familiar with the insurance company’s needs. I believe they have done everything that could have been done to this point as they explained it to me, based on my limited knowledge on this type of situation. THANK YOU!!
Aaron, my wife and I want to thank you for the awesome service. Cristian and Jaimie were very proficient, neat and courteous. Your wonderful personality and detailed explanations helped us feel assured that our problem would be taken care of! Thanks again.
Keep doing what you are doing! Special kudos to Aaron & his two outstanding technicians Garrett & Leon.
I came back from my vacation to a home that was pouring out water. As I entered my house, panic took over and I quickly realized the severity of the situation. Everything I owned seemed to be “underwater”, it was devastating! I remembered a friend from work talking about his flood issue and how SERVPRO was on the scene in no time. Well, that’s exactly what happened. SERVPRO of Northern Las Vegas responded quickly and professionally. Within a couple hours the water had been sucked up, fans had been placed and my furniture and belongings were no longer taking on water. I was able to take a deep breath, and at that moment I knew everything was going to be ok. Garrett and Tyus explained the process and answered all my questions. Once the job was complete, and after thinking I had lost everything, my house was completely dried out and we were ready for repairs. Thank you SERVPRO.
I discovered a mold problem in my kitchen and was referred to SERVPRO of Northern Las Vegas by my insurance company. They scheduled an appointment to review the problem that same day. The gentleman that came out was very informative and put me at ease right away. After starting the work, they kept me informed throughout the process. I would recommend SERVPRO of Northern Las Vegas for any of their services. The customer service was outstanding. All of the employees were excellent. Thank you SERVPRO!!!
A friend used SERVPRO when she had a flood. She told me it would be "Like it never even happened." She was right. Thanks for a job well done!
I want to thank you and SERVPRO for all the work they have done for me and my family during this time. Your company will be at the top of my list for fire/flood restoration recommendations.